HarpSlaveDave
2 posts
Jul 31, 2011
1:02 PM
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I know there have been a lot of Harrison Harmonica threads and I have followed many on this forum. I like a lot of you placed an order long ago. I received my first B-Rad in the key of C about six months ago and absolutely love it. I was very happy to receive an email three weeks ago confirming another shipment. When I received my package I found two harps. The problem is they are both Bb. I didn’t order two Bb harps, but that is what I received. I have tried to contact the folks at Harrison Harmonica for the last two weeks through email and phone messages, but have gotten nor response. Both of the harps have my name engraved on them, so I doubt that they would even take one back if I was able to contact them. So I guess I have an extra Bb B-Radical. What to do? EBay?
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jonlaing
302 posts
Jul 31, 2011
1:39 PM
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Yeah I've been trying to get in contact with them about the status of my order, and I've been getting nothing but auto responders. They said that they'd be back in the office the 28th, so I sent them a message the following day, and got the same auto responder... not very comforting...
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Greg Heumann
1198 posts
Jul 31, 2011
1:39 PM
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If they made a mistake, give them the opportunity to make it right. If the engraving is on the cover plates, they could be switched to a different harp....
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/Greg
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HarpSlaveDave
3 posts
Jul 31, 2011
3:32 PM
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Actually Greg, that is what I would like to do if I can get in touch with them. I would love to get a different key, A or D.
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HarpSlaveDave
4 posts
Jul 31, 2011
3:33 PM
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Actually Greg, that is what I would like to do if I can get in touch with them. I would love to get a different key, A or D.
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REM
91 posts
Jul 31, 2011
3:41 PM
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Did you order more than just the keys of C and Bb (and the second Bb harp should have been a different key)? Or were those the only two keys you ordered, but they accidently sent you 3 harps (1 C, & 2 Bb's) by mistake?
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HarpSlaveDave
5 posts
Jul 31, 2011
4:16 PM
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I orginally ordered four harps. A,Bb,C,D. I know it is a mistake. Its just frustrating not being able to get in touch with them. I am a Harrison Harmonica fan and would like to support the comapany. That is why I would feel slimey putting it on ebay.
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Seven.Oh.Three.
124 posts
Jul 31, 2011
5:22 PM
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HarpSlaveDave- they're worth a lot on eBay..... Assuming your real name is Mike Newell........
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SantaRosa
4 posts
Jul 31, 2011
5:28 PM
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My order for 2 Harrison harmonicas was placed June 2010. As of 1 week ago all emails have not been returned, Michael Peloquin, a managing partner has not returned my phone call, and of the 2 different phone numbers I found on the internet,I have not had a response. I emailed the Illinois Attorney General to see if Harrison is still in business .I payed in full with my order via VISA. Anyone know what is happening?
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HarpNinja
1554 posts
Jul 31, 2011
5:59 PM
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My parents ordered me one and in June Harrison asked for the balance. It was paid and I was told it'd ship in roughly 20 days. I emailed on day 21 with no response. That was a couple weeks ago. :(
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Mike
Quicksilver Custom Harmonicas
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Kyzer Sosa
992 posts
Jul 31, 2011
6:09 PM
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why anyone still has any allegiance to B-Rad Harmonicas is truly beyond me. Franky, I grow numbingly sore of hearing the same stories. Fumbling, forgetting, apologizing, lying, cheating, denial... it just sickens me to the bone. Brad is in way, way, way, way, way, way, way over his head, and is trying to compete with readily available Manjis? Crossovers? and 1847's? get real. B-Rad's were dead in the water before he shipped the first one (which was likely to the wrong guy)
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Kyzer's Travels
Kyzer's Artwork
"Music in the soul can be heard by the universe." - Lao Tzu
Last Edited by on Jul 31, 2011 6:10 PM
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MichaelAndrewLo
533 posts
Jul 31, 2011
8:30 PM
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I'm with Kyzer on this one. I cancelled my order for two harps and luckily got my money back. Ordered a Spiers custom harp.
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Andrew Larson, R.N.
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Gnarly
76 posts
Jul 31, 2011
9:44 PM
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I'd probably wind up retuning it to Major Cross anyway . . .
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groyster1
1232 posts
Jul 31, 2011
11:38 PM
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Brads are not custom harps but you can purchase a custom harp from members of this forum for less money
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jonlaing
303 posts
Aug 01, 2011
12:39 AM
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I feel like I've come too far to give up on it... It's like... if I ask for my money back... then they win... (I know they don't, but that's still how I feel about it)
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bubberbeefalo
33 posts
Aug 01, 2011
3:19 AM
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I ordered 3 B-rads about 2 years ago and received one after more than a year and the last two this past spring. They are beautiful instruments. In my opinion far better OOTB than any Manji or Crossover MB Deluxe or 1847 that I have tried. I does not rival Joe Spiers customs. All that said , was it worth the wait, the hassles, the emails the phone calls? Probably not. Would I buy another ? Not unless the company gets it shit together. Now sadly it sounds like things have fallen apart. The easy reed replacement pitch was the one that really hooked me but if there is no company...
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harpdude61
941 posts
Aug 01, 2011
7:10 AM
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Has anyone that wants money back, that used a credit card, tried to get the credit card company involved?
I'm with Kyzer.
If anyone is over a month from their promised date they should be asking for money back.
One of the worst business models I've ever seen. Should have been handled better AFTER they saw problems as well.
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Joe_L
1380 posts
Aug 01, 2011
9:38 AM
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harpdude61 is dead on. The credit card company can be your friend.
I had a problem dealing with the Bushman Music Works. They weren't delivering. I called Bushman multiple times. Finally, I called the credit card company. When they couldn't reach them, they issued a refund and were super cool about it.
Later that day, John Hall called me and asked me why I didn't deal directly with him. Since he had never called before (or answered the phone), I suspect there must be some negative consequences from the credit card company.
Bottom line: I got my money back.
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The Blues Photo Gallery
Last Edited by on Aug 01, 2011 9:38 AM
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groyster1
1234 posts
Aug 01, 2011
9:54 AM
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@bubberbeefalo
the reed replacement is easy with hohner lee oskar and suzuki so easy I can do it
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Barry C.
285 posts
Aug 01, 2011
12:16 PM
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i'd tell them you're mailing it back - then wait about three years to do so! turnabout is fair play!~
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~Banned in Boston!
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harpwrench
513 posts
Aug 01, 2011
12:40 PM
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If you really like the B-Rad platform and can't get the duplicate key issue resolved with Brad, I can customize it into a different key. Re replacing individual reeds; Hohner MB reeds will fit. FWIW I haven't done any work for them for several months and don't know any more than you all about their current status.
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Rockerduck
14 posts
Aug 01, 2011
3:24 PM
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I bought crossover and liked it. I bought a Manji and liked it. I'm currently replacing my older harps with Manji's. I have a bag of Special 20's and Lee Oskars with different reed problems that could be customed, nothing major. I have a Delta Frost everyone was raving about a few yrs. ago. Its okay. Now, everyone raved about the B-rad. What's so different? I've used more expensive harps and can't justify the price. Manji's are a good price for the quality.
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jbone
589 posts
Aug 01, 2011
4:57 PM
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hey, the initial model was great. it didn't take into account the tidal wave of orders and the sorely small production line.
i don't want my money back. i want a frikkin' harp. it's one month past the promise date i got in january, which it was originally promised in december after ordering in june of '10. what it looks like is i'll be waiting a bit longer. you guys who just ordered in recent weeks or months, get ready for a wait.
it is too bad brad didn't have a reproduceable build model to keep up better with demand. but i still think it's worth the wait and a good concept.
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http://www.reverbnation.com/jawboneandjolene
https://www.facebook.com/profile.php?id=100000386839482
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HarpSlaveDave
6 posts
Aug 01, 2011
5:13 PM
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Ha Ha Barry C. That's pretty funny. I will try to contact the Harrison folks again tomorrow. I would like to be able to give them the opportunity to make it right if I can get in touch.
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SantaRosa
5 posts
Aug 01, 2011
5:28 PM
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I just called Visa and requested my money back for 2 harmonicas from Harrison that I ordered June 2010. They said I should see the credit in either the next bill or one after that. I paid in full when I ordered. Visa lady made it sound that there was a good chance of getting the refund. I had to email her the last email I had from Harrison, which I did.
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Big Daddy Ray
71 posts
Aug 01, 2011
7:37 PM
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The thing I find interesting is that most of those who have gotten their HH harps the most recently have been waiting the least amount of time while those who ordered in the beginning of HH are still waiting....
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mandowhacker
72 posts
Aug 01, 2011
7:45 PM
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HarpSlave-------I can solve part of your problems right now.
Contact info in profile.
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Just when I got a paddle, they added more water to the creek.
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jonlaing
304 posts
Aug 01, 2011
7:45 PM
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I think that's just a result of bad book keeping on their part. I wouldn't be so tweaked if the communication was a little better. I was super patient up until lately when I found it hard to get in touch with them.
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Andrew
1402 posts
Aug 02, 2011
1:22 AM
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Those of you who time it right may get refunds and a harp in the post in a month or two!
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Andrew.
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Those who are tardy do not get fruit cup.
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harpdude61
943 posts
Aug 02, 2011
8:53 AM
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Big Daddy Ray...It blew me away a year or so ago when people started getting harps ahead of people that ordered sooner..in the same key.
I do not understand how any company, whether 2 or 2000 employees, could not read dates on e-mails, orders, and invoices, and keep things the way they should be. First ordered, first served...too simple.
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Blowyourbrassoff
34 posts
Aug 02, 2011
9:12 AM
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I'm not sure but I don't think Michael Peloquin is with the company anymore.
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The Iceman
57 posts
Aug 02, 2011
3:53 PM
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One would think that Michael would have returned the call regarding Harrison Harmonicas to the lister above to tell him if he wasn't with the company any more. That is just common professional courtesy.
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The Iceman
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Rubes
377 posts
Aug 02, 2011
6:23 PM
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Buzadero beats me....Order date:30Apr2010, 1X"D".........
I'm starting to get a little worried, although I'm a pretty patient sort of bloke.
I just want the HARP :~{!
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Honkin On Bobo
711 posts
Aug 02, 2011
7:04 PM
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So Buzadero has been waiting approximately TWO YEARS, SEVEN MONTHS for a HARMONICA??
American Airlines takes delivery of 737's from Boeing in less time than that don't they?
What the hell are they doing, making their own steel for the cover plates?
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Seven.Oh.Three.
127 posts
Aug 02, 2011
7:12 PM
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Buzadero didn't get his yet because HarpSlaveDave needed an extra one even though he didn't order two. I'd be irate if I was buzadero!
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Joe_L
1382 posts
Aug 02, 2011
7:27 PM
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Buzadero could reach Michael. Michael plays every other Sunday at the Saloon in SF with Applejack and Chicago Blues Power.
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The Blues Photo Gallery
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Buzadero
809 posts
Aug 03, 2011
4:31 AM
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Yes. I know.
He brought my "A" out when he had his 50th birthday....at The Saloon.
I'm actually not irate. More now, I'm objectively detached as I act as observer of the process. I've logged all communication, sequence and chronology. More precisely, the gaps between, as well as the lack of in most instances is what is curious.
It's the passive lack of response that I find most odd for business behavior of a product and customer demographic that carries such a high reliance on communication for it's success.
If and when I get the second, it would take some magic to bring my customer satisfaction and loyalty even back to neutral, let alone to a level where I'd enthusiastically float another couple hundred dollar business loan to a fledgling harp company. If you're a business owner, you have to realize that no matter how wonderful your product is, if you don't have customers, it ain't a business plan to be proud of.
As with all things, follow through is key. Golf swings, punches, first dates, etc are poorly executed without follow through.
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~Buzadero
Underwater Janitor, Patriot
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SantaRosa
7 posts
Aug 03, 2011
8:58 AM
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The Harrison site indicated a while back , that it was not taking any more orders for several months. No orders means no income. No income means no funds for paying employees,material,etc. How can a business survive in that type of a financial situation? I am so glad I canceled my order through Visa few days ago. I think there are a lot of dreamers out there .Who in their right mind would ever consider reordering from this company!!!Would like a suggestion for a good customizer who is "reasonable"?Thanks
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groyster1
1242 posts
Aug 03, 2011
9:03 AM
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@santarosa
in this forum there is harpwrench,chromatic blues.mp.harvey harp check with them about a custom harp
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Littoral
328 posts
Aug 03, 2011
9:09 AM
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customharpcases.com messed up my order and handled it professionally right away.
Just adding kudos where they are deserved.
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SantaRosa
8 posts
Aug 03, 2011
9:11 AM
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OK, now how do I reach or see the sites for those custom people.I am a blues harp player looking at the possibility of getting a custom diatonic.Thanks
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Seven.Oh.Three.
128 posts
Aug 03, 2011
10:22 AM
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SantaRosa- check out Nacoran's signature. There's a link to the "thread organizer". On there you'll find a list of customizers and their web pages. Also, all kinds Of useful links!!! The easiest way to find this is go to the "for sale" thread and it's in the first post.
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groyster1
1243 posts
Aug 03, 2011
10:22 AM
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@santarosa
you can click on the names I gave you and get the info you need for a custom harp-just look for them in the forum posts
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Big Daddy Ray
78 posts
Aug 03, 2011
10:58 AM
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Santa Rosa, I would like to put in my personal recommendation for Randy Sandoval of GenesisHarmonicas.net
He is on the list Nacoran has for customizers.
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nacoran
4429 posts
Aug 03, 2011
12:31 PM
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SantaRosa, click on the thread organizer link in my signature. That will take you to a thread with links for all sorts of stuff, including a thread just with links to customizers.
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Nate
Facebook
Thread Organizer (A list of all sorts of useful threads)
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mandowhacker
73 posts
Aug 03, 2011
4:54 PM
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SantaRosa.........if your email address was in your profile I know of at least one personal recommendation you would have received by now.....;)
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Just when I got a paddle, they added more water to the creek.
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SantaRosa
9 posts
Aug 03, 2011
5:07 PM
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Thanks for the referrals for customizers. Checked them all out.
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Stevelegh
260 posts
Aug 04, 2011
1:25 AM
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Simple solution if you're unhappy and don't want to wait any longer: contact your card company and request a 'chargeback', explaining your reasons. They will then contact Harrison and ask them to explain reasons for not supplying the goods. If They can't offer a good reason, but refuse to refund, the card company will take the money from them and refund you.
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MrVerylongusername
1816 posts
Aug 04, 2011
4:06 AM
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according to the website, Harrison will not cancel an order for a harp they have started working on.
I'm assuming they don't want people to cancel orders.
Therefore (assuming you can actually contact them) threatening to cancel an order might be the best way to get your harp.
I see it going something like this:
"I want to cancel my order, I've been waiting 2 years now and you haven't delivered."
"Errr... well as luck would have it we started work on your harp just today, so I'm afraid that according to our cancellation policy we can't cancel that order."
"Great, so I'm guessing you'll ship the harp by the end of the week then. Thanks"
Worth a shot?
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Andrew
1403 posts
Aug 04, 2011
4:43 AM
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Is there a way of doing a survey to try to calculate how many harps Harrison has shipped in two years?
Problem is there are so many Harrison threads some people aren't bothering to read any more. Also, happy customers might not bother reading.
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Andrew.
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Those who are tardy do not get fruit cup.
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