eebadeeb
13 posts
Sep 08, 2011
2:46 PM
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I have a Bluesmaster that 6 blow reed broke off after a couple months. I thought I heard there was a guarantee. Should I send it to Suzuki?
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groyster1
1378 posts
Sep 08, 2011
2:50 PM
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suzuki might blame you for this-dont know that for fact but do know hohner does this especially after you have had the harp for awhile instead of initial failure of the harp
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hvyj
1762 posts
Sep 08, 2011
2:54 PM
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Suzuki customer service is terrific. If you've had the harp for less than a year, they'll fix it.
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groyster1
1380 posts
Sep 08, 2011
3:02 PM
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@hvji
I stand corrected suzuki is number 2 they try harder and thats a positive IMHO
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hvyj
1763 posts
Sep 08, 2011
3:28 PM
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You don't get the same sort of BS from Suzuki as you've learned to expect from Hohner.
Just call 800-854-1594 and talk to Daron.
Last Edited by on Sep 08, 2011 3:33 PM
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eebadeeb
14 posts
Sep 08, 2011
5:10 PM
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Thanks hvyj
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SuzukiDaron
14 posts
Sep 09, 2011
9:19 AM
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@eebadeeb: Yes, call us at 800-854-1594. You have a one-year warranty on this harmonica.
I was in the middle of trying to post a reply when the power went out here in San Diego. Phones, internet...everything was out until late last night.
But we are now back up and running as normal.
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-Daron Stinton
SUZUKI MUSIC USA
Got a question about a Suzuki Harp?
Call (800) 854-1594, or e-mail harmonicas@suzukicorp.com
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Stevelegh
282 posts
Sep 09, 2011
10:56 AM
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Gotta say. How many manufacturers would pop up on a forum and confirm a customer's guarantee position.
Kudos Daron.
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arzajac
642 posts
Sep 09, 2011
3:53 PM
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Boo! He's right behind you!
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Matzen
274 posts
Sep 09, 2011
4:09 PM
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All I can say is wow! Maybe I should try out some Suzukis!
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Andy Ley
158 posts
Sep 10, 2011
2:00 PM
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Suzuki appear to be universally excellent. I've mentioned this before, so sorry to anyone who read this previously, but I stripped the thread on the screws of my Suzuki Hammond when I opened it up to do some gapping with the wrong sized screwdriver.
After ringing Suzuki (UK) and offering to pay for some, the guy I spoke to took my details and promised he would get back to me. 3 days later an envelope turns up with two sets of screws & receivers completely free of charge.
I've had a Bluesmaster for about 2.5 years now, I must of abused that Harmonica something chronic while learning to play with any kind of control (I'm still trying) but it has ben bulletproof.
I recommend Suzuki harmonicas to anyone!
Last Edited by on Sep 10, 2011 2:00 PM
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