|
Dirty-South Blues Harp forum: wail on! >
OT: Great old school customer relations
OT: Great old school customer relations
Page:
1
waltertore
1393 posts
Jun 06, 2011
5:05 AM
|
I have been dealing with Sweetwater Music for a few years. They have shipped things out incredibley fast, given me discounts on my purchases, and stood behind their products like no other music store I have dealt with. If you noticed, I haven't been posting many songs the last few days. I found a nice (used and cheap) recording desk that will hold my computers, monitors, speakers, and has a ton of rack space for my preamps, compressors, and interface. Without going into details (will make me too sad......) I dropped the interface moving it. It is about a month old and cost me almost a grand. I called sweetwater and found out if they could repair it. They said MOTU, the brand of it, could, but it would cost. Then their manager called and said because I am a loyal customer they would ship me a brand new one for free along with a return postage label. That is old school customer service. I reccomend them to anyone buying musical gear. Walter
----------
walter tore's spontobeat - a real one man band and over 1 million spontaneously created songs and growing. I record about 300 full length cds a year.
" life is a daring adventure or nothing at all" - helen keller
2,800+ of my songs
continuous streaming - 200 most current songs
my videos
|
colynjames
13 posts
Jun 06, 2011
5:26 AM
|
I really like Sweetwater. They've always made it a point to have great customer service. Their reps are knowledgeable and have experience with the types of equipment they are dealing with. You may pay a bit more on some of their stuff, but after you've dealt with them, you end up feeling it's worth it because of the personal touch.
Our band bought a 24 channel snake last year from them, but when we ordered it, it was out of stock. I received regular updates from my rep, BY PHONE, as to when it was received by them and then when they shipped it out. After I got it, they called again to make sure I got it and was satisfied with it, and to let them know if there was anything at all they could do for me or the band.
That would be enough, but I did, in fact ask my rep about some wireless monitor systems we had been considering. It turns out that the system we wanted was out of our price range, but there are several available on on ebay. He took the time to explain all the issues with frequencies and regulations, and he even suggested other models and makes that were similar, and some they didn't even carry at Sweetwater. While they do try to get the sale, they also know that good customer relations brings them more sales and better customer loyalty. If you are looking for an item, especially a big ticket item, you'll be glad you dealt with them.
|
Post a Message
|
